JOB REQUIREMENTS: GENERAL ACCOUNTABILITY: Located at Manitou North America, LLC headquarters in West Bend, WI, this position maintains the business relationship for an assigned group of international dealers and Manitou Subsidiaries as the primary internal contact for Manitou Americas. Provide dealer support in the areas of sales, marketing, sales/finance programs, and dealer portal navigation in order to assist those dealers in meeting their business objectives. Work proactively with the Regional Sales Managers to aid territory management. Be an advocate for and an example of superior customer service throughout the organization. This position would be a part of the Canadian and Central region reporting to Wesley W. Titus \ Central and Canadian Sales Supervisor. DUTIES & RESPONSIBILITIES: Hold primary internal responsibility for a group of international dealers and subsidiaries determined by the Sales Operations Director Receive orders from dealers via dealer portal and email, ensure they are properly entered into the company\'s ERP system and manage all placed orders from time of placement to shipment. Responsibility as primary contact for dealers via email and/or phone. Run reports, queries as needed/requested to manage all in-house orders. Liaison between the dealer, factory and Sales Directors and internal departments Answer all incoming dealer communications through the pertaining to sales, marketing, sales/finance programs, and dealer portal use. Communicate policies and procedures to dealers. Perform other duties and projects as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: EXPERIENCE: Excellent oral and written communication skills with a strong understanding of various communication methods and proper situational use. Must possess a positive, \"can do\" attitude. Excellent personal and interpersonal working skills. Proper telephone etiquette. Demonstrates proactive thinking and strong problem solving skills. Quick learner and adaptability is a plus. EXPERTISE: Familiar with Google Suite, Excel, web-site navigation and ERP software. Knowledge of construction equipment or manufacturing industry. ***** APPLICATION INSTRUCTIONS: Apply Online: https://careers.manitou-group.com/job-invite/43600/