Interested in joining an established non-profit organization that has served the community for over 100 years? The Ability Center (ACT) is a non-profit Center for Independent Living, currently expanding to serve more counties in our region. Together, we will work to make our community the most disability friendly in the nation by increasing independence for people with disabilities, discovering true passions, and changing the community's perception of disability.

The Office Coordinator is the first point of contact for visitors and guests who visit The Ability Center. The successful candidate will assist people with disabilities by providing resources that empower them to make informed choices regarding their level of independence. Additionally, they will provide a diverse range of administrative support functions. This role requires a proactive, detail-oriented, friendly individual who can effectively manage tasks simultaneously while providing excellent customer service.

* Essential Responsibilities:*

• Engage with consumers, assess their needs, and determine appropriate programs and services to meet requests.
• Have knowledge of all essential programs in order to provide excellent customer service.
• Work one on one with consumers to complete intakes and obtain requested Durable Medical Equipment.
• Document necessary consumer information in database system according to guidelines.
• Maintain knowledge of inclusive resources and programs available in the community.
• Attend group meetings to discuss services, update processes, programs, and share resources.
• Open and close the main office building, ensuring the main lobby is a clean, organized, and welcoming environment.
• Monitor the copy/mail area, ensure supplies are well stocked, distribute mail, and manage group meetings.
• Manage the inventory of office supplies, letterhead, and envelopes etc., and place orders as needed.
• Order, deliver, and maintain office refreshments and paper products. Will sort and put items in supply cabinets.
• Ensure conference rooms are well stocked with drinks and snacks as requested and needed for meetings.
• Assist with audio visual (AV), technology set up for group training and meetings in conference rooms and gym.
• Provide general administrative support services including mailings, data entry, database entries, and composing letters.
• Oversee vendor contracts related to office equipment (postage meters, printers, copiers, phones, computers).
• Review and update switchboard and phone system due to staff changes.

*   Qualifications:*

• Associate degree in administration, or business preferred, with 3-5 years administrative experience.
• Non-profit and/or customer service experience is encouraged.
• This position requires professionalism, patience, and a "people-first" attitude.
• Able to work in a fast-paced environment with organizational skills, and attention to detail.
• Must have strong written/verbal communication skills with the ability to format and write letters.
• Possess strong problem-solving skills, with a fundamental understanding of computer concepts.
• Proficiency in Microsoft Office programs especially Word, Excel, PowerPoint, and Outlook, and Adobe Acrobat Pro.
• Ability to work independently and collaboratively in a team-oriented environment.

* Essential Physical Demands:* The employee will operate/use a phone, computer, copier, printer, fax, and postage meter. The employee in this position frequently communicates with others and may do so in various ways as able. They may converse, convey, and exchange accurate information via phone, text, written, e-mail, or face to face. The employee will occasionally move about inside the office to access office supplies, fili