At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Summary

The Advanced Energy Delivery Technology Solutions team bears critical responsibility on behalf of Portland General Electric (PGE) to advance our clean energy future through technology advancements and integrations in building a smart grid. The mission of our team is to enable data driven decisions across the company and external stakeholders by ensuring secure, reliable, and cataloged data access from our data lake and delivering insights utilizing advanced AI/ML approaches to support achieving PGE’s goal and to build integrations bringing in various distributed energy resources to provide energy that is safe, clean, reliable, affordable, and secure.

We are looking for a Staff Business Systems Analyst to join our team and drive our mission together. This individual will collaborate with the business partners to collect requirements, design an end-to-end process flow, benefits metrics towards technology solutions. They will work closely with the Business SME’s, Information Architect, Data Architect, Data Engineer, Application developer to design and develop technology solutions to cater business values and end-user experience. Through their work, they will lay foundation of best practices and framework that other business analysts can follow.

The ideal candidate has the drive to understand the business domain, collect requirements/metrics, validate that the completed technology solutions meet the requirements, measure, and report outcomes. They must be comfortable at elicitation of requirements and benefits tracking amidst ambiguity and able to convey their idea clearly to stakeholders. They should possess good communication and presentation skills.

Career Level Summary

Staff Business Systems Analyst 6027

Grade 6

Career Level: P2

Intermediate Professional Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills Expands on high-level knowledge of the company, processes and customers Solves a range of more complex problems Analyzes possible solutions using advanced knowledge and applying protocols Operates independently and receives only a moderate level of guidance and direction.

Key Responsibilities

Business Analysis (BUAN) Investigates operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and nonautomated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations.

Requirements Definition and Management (REQM) Defines scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements considering the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyzes them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritize requirements.

Customer Service Support (CSSUP) Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process, and advises relevant persons of actions taken.

Sales Support (SSUP) Communicates effectively with clients by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assists in devising solutions to client requirements and solves straightforward problems.

Qualifications

Education Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically two or more years in related field. Preferred experience in or knowledge of specific line of business and/or IT environment

Preferred Qualifications

• Experience with data visualization tools like Tableau for sharing business outcomes.

• Experience with data/process flow tools like Microsoft visio.

• Experience with SQL to query data.

• Experience with agile and lean principles.

• Basic understanding of data lake, data warehouses.

• Experience with JIRA for requirements tracking and test scenarios.

Competencies

Functional Competencies:

Working knowledge of business analysis framework Intermediate knowledge of discovery techniques and requirements definition Intermediate knowledge of requirements documentation

Working knowledge of business solutions, services and databases

Working knowledge of customer service management

Working knowledge of change management including opportunity and benefits recognition

General Competencies:

Intermediate customer focus skills

Intermediate accuracy skills

Intermediate oral and written communication skills

Intermediate interpersonal skills

Intermediate decision-making skills

Working analytical thinking skills

Physical, Schedule/Attendance and Cognitive Demands

Cognitive Level: Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive:

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/Attendance:

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities:

• Computer use (use computer regularly for entire work shift)

Environment: Office

#LI-CD1, #LI-Hybrid , #LI-Onsite

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location and will need to work in-the-office at least one day a week. However, these arrangements may change due to business needs or changes in responsibility.

We are interested in every qualified candidate who is eligible to work in the United States to apply. However, we are not able to sponsor visas for this position.

Compensation Range:

$72,900.00 - $121,500.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

May 19, 2024

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.