At Regions, the Relationship Banker -- Team Lead is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. In addition, the Relationship Banker -- Team Lead is responsible for coaching a team of bankers and will oversee some branch activities in the Branch Manager's absence. This role offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development, and upward mobility.

Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate with strong communication and leadership skills as well as the ability to provide personalized customer service.

Primary Responsibilities

• Partners with the Branch Manager to guide and direct all branch activities

• Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions' solutions

• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones

• Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities

• Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs

• Educates and advises customers on Regions' Consumer and Business products and services, including all loan and deposit types

• Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier

• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose

• Oversees branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occur

• Resolves escalated issues, primarily in Branch Manager's absence, which may include team scheduling, counseling associates, or input into hiring decisions 

• Refers customers to an internal team of experts when additional financial goals and needs are recognized

• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks 

   

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to 

https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

• High School Diploma or GED

• Ability to work Saturdays as needed

• Two (2) years of banking, sales, and/or customer service experience

• Ability to handle cash and process cash transactions

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to walk and stand for extended periods of time

• Ability to lift up to twenty (20 pounds

   

Preferences

• Bachelor's degree

• Supervisory/management experience

   

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines

• Ability to assist customers with digital banking offerings

• Ability to handle multiple priorities simultaneously

• Excellent relationship-building skills

• Strong communication and customer focus

• Strong leadership skills

   

   

   

   

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.