Job Information
Carrier Customer Service Technician in Mebane, North Carolina
Country:
United States of America
Location:
CASNC: FS Kidde Safety 1016 Corporate Park Drive, Mebane, NC, 27302 USA
This role is for a Customer Service Technician adept at thriving in a high-paced setting to cater to the needs of both internal and external customers. The primary responsibilities include addressing basic customer queries related to product availability, maintenance, order status, and efficiently managing records of customer interactions and transactions. The position also involves documenting inquiry details, complaints, comments, and the corresponding actions taken. Additionally, the role focuses on cultivating foundational proficiency in executing established procedures, guided by detailed instructions.
Key Responsibilities:
Order Entry
Assist customers with order entry, expediting of orders, product selection and order status
Resolve issue related to shortages/overages of shipments
Process orders and issue credits
Answer incoming calls and assist the customers with any questions pertaining to products and shipment details
Provide quality customer service by following up and initiating correspondence verbally and via email
Serve as a backup in all areas, assist in specific assignments.
Work with regional sales managers to ensure a high level of customers service within a specific region
Analyze individual solutions and take appropriate actions to insure the customers need is being met
Log, research and resolve customer complaints
Work closely with cross functional groups such as sales, planning, quality, marketing and legal departments
Performs other duties or projects as assigned by management
Required Qualifications:
High School diploma or GED
2+ years’ of Customer Service experience
Preferred Qualifications:
Associates or college degree
Positive and professional work ethic
Knowledge of general and basic office etiquette and skills
Excellent communication skills, oral and written
Excellent interpersonal skills, and teamwork
Detail orientated, organized and able to work in a fast-paced environment
Ability to be forward thinking, multitask and troubleshoot
Working Knowledge of Microsoft office and Microsoft Outlook
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RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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