Engagement Specialist

Date Posted: May 15, 2024

Requisition ID: 443458

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana State Museum and Historic Sites (ISMHS):

The mission of the Indiana State Museum and Historic Sites is to celebrate, explore and steward all that is authentically wondrous about Indiana.  The ISMHS is a forward-thinking, unparalleled resource for learning about and appreciating Indiana and its role in the world. We discover, collect, preserve, interpret and present artifacts and exhibits that showcase the stories of Indiana's natural and cultural history, art and science.

Role Overview:

The Indiana State Museum is seeking candidates for the intermittent Good Night Forest Engagement Specialist position. This position will facilitate activities and greet visitors in the highly interactive experience, Good Night Forest, an exhibit designed for young children and families. The Engagement Specialist is part of the Engagement team and provides high quality customer service through interactive experiences for children, families, and adults in the exhibit. The incumbent performs daily engagement interactions, activities, and storytelling as well as exhibit safety and maintenance.

• Typical schedule is between the hours of 9:30AM – 5:30PM. The museum is open Wednesday to Sunday 10am-5:00pm; some early and late hours are required. Weekends required.

• This is a temporary position for June 2024-October 2024.

• Up to 37.5 hrs/week, depending on availability

  Salary Statement:

  The salary for this position is $16.73/hr.

A Day in the Life:

Museum operations:

• Prepare exhibit spaces daily for visitors, maintains a safe and inviting atmosphere and completes daily checklists and reports all maintenance and safety concerns

• Communicate visitor issues and concerns to security and other staff as appropriate

• Support Visitor Services in providing a welcoming and engaging environment for all museum visitors

• Manage customer complaints, incidents, and accidents quickly and professionally

• Respond to emergency situations to ensure safety of museum visitors

• Clean and sanitize exhibit and public spaces daily

  Visitor Engagement:

• Enhance the visitor experience in scheduled special exhibitions with friendly interaction, assisting with visitor questions and concerns, and remaining visible and approachable

• Maintain general knowledge of exhibit content and in-depth knowledge of exhibit interactives and daily engagement programs

• Implement scheduled and spontaneous activities and programs within the exhibit for diverse audiences including children, families, and adults

• Collect visitor feedback on experiences and programs

• Work with and assist museum volunteers as needed

• Other duties as assigned

What You'll Need for Success:

• High School diploma/GED

• Background in education, theater, and/or customer service preferred

• Must be able to work 3 or more days during the week

• Experience working with children and families in an informal and/or formal environment

• Experience with hands-on, interactive program development and facilitation

• Must be comfortable working independently and demonstrate initiative

• Strong presentation, communication and customer service skills and collaborative work ethic

  Benefits of Employment with the State of Indiana:

  This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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