Description

We are offering a contract to hire employment opportunity for a Customer Experience Specialist located in Glen Allen, Virginia. This role involves providing outstanding customer service, processing customer transactions, and resolving inquiries in a dynamic, rapidly changing call center environment.

Responsibilities:

• Receiving and placing telephone calls, ensuring accurate and timely communication with customers.

• Performing full-service client transactions in compliance with company requirements, policies, and procedures.

• Providing accurate, friendly customer service in a timely fashion.

• Handling cash and other daily transactions with precision and accountability.

• Processing complex transactions and conducting extensive research to resolve complex customer inquiries.

• Utilizing advanced Microsoft Office skills to maintain and update customer records.

• Navigating multiple computer systems, applications, and utilizing search tools to find information.

• Actively resolving problems by listening for customer cues and responding with grace and integrity.

• Leveraging skills in Cloud Technologies, CRM, Database, Microsoft Excel, Customer Account, Customer Satisfaction, Customer Service, and Customer Success to enhance the customer experience.

• Handling both Export and Import Customer Service tasks as required.

Requirements

• A minimum of 2 years of experience as a Customer Experience Specialist

• Proficiency in Cloud Technologies and CRM for managing customer interactions

• Experience with Database management and Microsoft Excel for data organization and analysis

• Ability to manage Customer Accounts effectively, ensuring customer satisfaction

• Demonstrated experience in Customer Service and Customer Success roles

• Familiarity with Export and Import Customer Service operations

• Excellent communication skills, both written and verbal

• Ability to work independently and as part of a team

• Strong problem-solving skills and the ability to make decisions under pressure

• Demonstrated ability to handle multiple tasks and prioritize work

• Strong attention to detail and organizational skills

• Willingness to stay updated with the latest industry trends and customer service best practices

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .