Credit Controller

Job ID

160952

Posted

15-May-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Accounting/Finance

Location(s)

Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland

The Team

PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow. PMA support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge.

Role Purpose

To effectively manage a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved or exceeded as well as maintaining excellent client/tenant service levels.

Key Responsibilities

• Effectively manage workload across portfolio

• Adhere to all credit control processes and develop where necessary

• Collection of all outstanding charges within lease terms and internal/external SLA’s

• Reduce aged debt through pro-active collection techniques

• Minimise risk across portfolio through regular review and arrears management

• Promote and develop relationships with key contacts throughout the business

• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios

• Manage queries to resolution through investigation, reconciliation and escalation

• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion

• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken

• Attend client meetings to discuss portfolio

• Creation of required client reports

• Manage payment plans/Hardship accounts

• Recommend bad debt write offs and create bad debt provisions

• Maintain mailboxes and ensure all documentation is filed correctly

• Assist in raising profile of credit control team with all departments

• Assist cashiering team with allocation of monies and maintenance of accounts

• Work collaboratively with other departments to ensure excellent service

• Ensure adherence to all RICS, ISO and ISAE3402 guidelines

Person Specification/Requirements

• Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms

• Excellent communication skills, both verbally and in writing

• Relevant experience working within credit control function

• Good understanding of credit control procedures and techniques

• Knowledge of legal proceedings

• Property knowledge would be advantageous

• Experience of working in target driven environment

• Experience of working in high transactional environment

• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority

• Maintains a positive attitude towards routine tasks

• Accurate and exceptional attention to detail

• Pro-active and enjoys working autonomously and as part of a wider team

• Confident and assertive where required

• Flexible approach to work

• Team player who deals effectively with colleagues and clients

• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met

• Ability to remain calm under pressure

• Exceptional organisational skills

• Ability to achieve targets and strive for continual improvement

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)