This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4176409 As the IAP Fraud Training Supervisor, you will be required to assess current training and development systems, develop new training programs, implement measurement tools, and provide feedback. You may also be required to conduct research to identify specific staff training needs. To be successful as the IAP Fraud Training Supervisor, you should be proficient in training methodologies and demonstrate superior teamwork abilities.

We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

What Youll Do at Arvest: (Other duties may be assigned.)

Works to continually improve policies, procedures and processes; tracks trending of issues and formulates recommendations for management to address recurring issues.

Tailors training, education, and awareness programs to policy, compliance, and maturity objectives (e.g., authentication, scams, customer protection, FEIEC, PCI NIST).

Develops more junior team members; monitors team performance, spots trends and identifies anomalies for escalation.

Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate.

Participates as a key contributor in the recruiting and hiring process, provides direction and guidance on team goals and objectives, and provides feedback on associate performance.

Coordinates and engages the appropriate level of expertise on issues that involve other functions.

Monitors the environment, especially during peak periods, and manages the resolution of any incidents.

Leads the creation and procurement of awareness deliverables and learning content, leveraging various channels for effective delivery across the organization.

Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Supervisory Responsibilities

Directly supervise 2 or more associates. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.