Business Support Associate

Location: Ewing, NJ

Duration: 6 months contract

Shift/Schedule: Monday - Friday 8:30a - 4:30p, 30 minute unpaid lunch (37.5 hours)

Summer hours (Memorial Day to Labor Day): Monday - Thurs 8:30a - 5:30p, 30 minute lunch, Friday 8:30 AM - 1:30 PM, no break

Duties and Responsibilities:

• Assist in processing orders in accordance with customer and company’s performance standards through basic data analysis, best practices and sound decision making.

• Customer communications, order entry and order fulfillment through interaction with external and internal customers (Transportation, Warehousing, Supply Chain).

• Identify, communicate, and resolve customer issues related to shipments (material availability, system errors, information errors).

• Help maintain accurate customer master data by submitting requests for changes and working with Master Data Management team on related issues.

• Order Processing (entering orders into SAP)

• Resolving system issues and ensuring that data is transferred appropriately from different systems.

  Qualifications:

• BS degree and 2 years of experience in customer service OR HSD and 5 years of experience in customer service

• HS diploma with 5+ years of demonstrated customer service experience in a high-pressure fast-paced environment or BS degree from an accredited institution with some work experience.

• Working knowledge of SAP preferred and strong MS Office skills required.

• Excellent interpersonal skills that reinforce the team environment.

• Strong detail-orientation, organizational and follow-up skills required.

• Effective verbal and written communication skills required.

• Exhibit the company’s Global Behaviors required within the Specialty Products Division including digitally savvy, positive attitude, simplify, helps out, aim high, and get the facts.

  #M1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.