Job Summary Central Washington University is recruiting an Associate Director of Student Accounts to join our Student Accounts team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $52,588 to $68,364 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. Youll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for 10,000 students, health services, police and public safety. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. The mission of the Student Accounts Office is to provide excellent service for our students, staff, and faculty, while maintaining internal controls that ensure financial transactions are accurately processed and proper records are maintained. We offer great resources and support to students with financial inquiries as they proceed on their educational journey. www.cwu.edu/student-accounts/ What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: CWU Benefits & Leave. The Role: The Associate Director of Student Accounts reports to the Executive Director of Finance. This person will have a primary focus on compliance and assisting SFS & Accounting directors in day-to-day operations of the Student Accounts Office as it applies to the specific area. The Associate Director will be responsible for the supervision of all Student Accounts and Cashiers office customer service and personnel. This position will insure that office functions remain compliant with federal and state regulations and will monitor university accounts receivable (billings, collections, and refunds). It also will have a role in the training of some of the Operational positions such as FA2. All employees are expected to support CWUs commitment to diversity and to bring and support inclusion into the university environment. Job Duties Department Management: - Collaborates with Director of SFS in developing and implementing the operational plan including the development of work teams and allocation of resources for the customer service functions, university receivables collections, and account refunds. - Works with Director of SFS to implement new regulatory requirements to ensure compliance with institutional, state and federal policies and regulations including but not limited to PCI compliance and Identity Theft Protection program pursuant to FTC's Red Flag Rules. - Direct supervision of 9 Student Accounts Office staff and 2 to 4 student employees, including making recommendations for hiring, establishing performance