Learning Management Systems Lead - Administrator IV

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Learning Management Systems Lead - Administrator IV

Salary

$5,675.00 - $9,081.00 Monthly

Location

Denver, CO

Job Type

Full Time

Job Number

IHA 06060 05/20/2024

Department

Colorado Department of Human Services

Division

AS - Division of Human Resources

Opening Date

05/20/2024

Closing Date

6/2/2024 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

3648 W. Princeton Circle

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Jessica.stroman@state.co.us

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Work Unit:

Human Resources

Human Resources unit (HR) exists to provide decentralized human resource services to the general public, applicants, managers and employees who work for the Colorado Department of Human Services. Consultation services include: benefit administration; compensation consultation; employee relations; exam development; HR policy development; job analysis; job evaluation and classification; organizational development; New Employee Orientation; performance management; progressive discipline; interpretation of CDHS HR policy, State personnel rules, State and Federal employment laws; records management; recruitment; retention; selection and selection appeals: responding to grievances, appeals, charges of discrimination; reorganization issues; workers compensation; settlement advice; strategic planning and overall HR guidance to CDHS managers, supervisors and employees.

Within the Solutions and Strategies team, the HR Technology Team administers a comprehensive learning management software that houses the learning module for the Colorado Department of Human Services (CDHS) employees. Activities include designing, delivering, and evaluating learning and development programs and team-building interventions. The staff consults with clients to identify learning needs, provides recommendations, and supports the implementation of changes/improvements with any learning system. Learning and Development programs may include professional development skills such as customer service and communication; leadership skills such as conflict resolution and crucial conversations; social learning opportunities such as mentorship and leadership cohorts; and performance management.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

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CDHSCareers

Description of Job

Hybrid Working Arrangement:This position will report to the office 2 days per week.

Please note: These working arrangements are subject to change.

Job Description:

This position is a Staff Authority of CDHS’s learning management system (LMS), so to be part of the department’s Human Capital Management System (HCM). This position is responsible for being the staff authority on the current Learning Management System that is active for CDHS, including managing admin access, permissions, and troubleshooting learning module issues. This position manages and evaluates the effectiveness of the LMS, provides technical expertise, and works to constantly improve processes within the system based on current best practices and standards. This position assesses learning or organizational development needs; provides constant monitoring and training audits; designs appropriate curricula based on adult learning theories and current best-practice standards; coordinates the service date, time, location, and equipment; and delivers and evaluates learning programs. This position is the main liaison between the LMS vendor and CDHS. This position approves all LMS-related invoice payments, manages LMS contractual requirements, and determines the LMS strategic goals around the best utilization of the System. This position develops and delivers training and manages accounts for all LMS administrators at CDHS.

Summary of Duties:

Learning Management System/Module Administration

The LMS Learning & Development Staff Authority manages CDHS’s LMS or associated system modules. This position establishes goals that ensure the system is utilized to its full potential. As the Staff Authority, Management relies on this position to lead any customized learning with technology initiatives based on specific requests from the program/units. This position establishes LMS procedures, expectations, and standards, and monitors the overall performance of the LMS. This position manages data, pulls reports, assigns courses, monitors compliance, provides troubleshooting guidance, and develops all standard work practices and training for the System. This position is extremely customer service focused, as they are the primary subject matter experts for employees and administrators using the LMS. This position prepares presentations and reports; improves processes based on best practices in the field and gathers and analyzes information relevant to the LMS. This position tracks employee training records: produces specific ongoing and ad-hoc reports for leadership across the organization, enters data; and tracks course completion.

Technology Initiatives

As the Staff Authority, Management relies on this position to lead any customized learning with technology initiatives based on specific requests from the program/units. Specifically, with the HR Tech Team, special requests are received from divisions/teams to assist. This position will lead and support any learning efforts within the learning module or learning management system. This position will also support the HR Tech Team as a backup system admin for the department’s new Human Capital Management System (HCM). This includes permissions and as tier level 1 troubleshooting, and other support. The position supports, coordinates, develops, and/or manages learning interventions based on CDHS needs, leadership priorities, and the work unit’s strategic plan. Interventions may include workshops, coaching, project planning, surveys, focus groups, engagement activities, etc.

Training and Facilitation

This position delivers training related to the LMS to include a comprehensive user and administrator training program. In addition, this position develops and facilitates professional development and leadership. Liaises with Subject Matter Experts regarding instructional design to identify skills or knowledge gaps to be addressed. Uses a variety of instructional techniques, including lectures, webinars, role plays, videos, and case studies. Recommends development of training format and content to supervisor and/or client for approval and then makes independent decisions regarding modalities for content delivery. Investigates, develops, and implements sessions for e-learning such as online “webinars”, eLearning, and technical awareness/knowledge transfer sessions. Identifies learning objectives, conducts research in the subject area, and formulates the class content by applying learning research and theory. The position manages at least one of the specific learning programs which is to train how to use the LMS or learning module within the HCM to all other department’s trainers and instructors.

Professional Development/Other Duties Assigned

Participates in professional development coursework, training sessions, and/or seminars on an ongoing basis. Enhances individual and unit effectiveness by completing special projects and stretch assignments accordingly. Stays abreast of current developments and best practices in HR disciplines. Participates in other projects/initiatives / opportunities / committees as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Years of Experience:

• Four years of professional Human Resources experience

  AND

• Three years of systems Technology Management experience.

  OR

• Seven years of systems technology management experience.

  OR

Substitutions:

Education and Experience:

A combination of related education and/or experience in Human Resources and Technology Management equal to seven (7) years.

Preferred Qualifications

• Experience documenting processes and creating standard operating procedures (SOPs)

• Experience with workflow processes

• Experience with system management

• Experience working in human resources (HR)

• Experience training and educating others on new processes

• Ability to create, modify or update SCORM files with curriculum development software

Conditions of Employment

• This position requires a standard background check

• Travel – Position is required to travel independently using personal or state vehicle to provide training in northern, southern and/or western regions

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

  Appeal Rights:

  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

  Supplemental Information:

  The following must be submitted at time of application for this position. Failure to attach the following documents will result in your application being rejected.

• Current resume

  Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; your cover letter and resume will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself. Applications left blank or marked "SEE RESUME" or "SEE ATTACHED" will not be considered.

  Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications and you have attached the appropriate documents, you will be invited to the comparative analysis process.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

Need help with your application? Click here.

The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)

For additional recruiting questions, please contactJessica.stroman@state.co.us

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program (https://coloradostateofhealth.com/)

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

  *Some positions may qualify for the Public Service Loan Forgiveness Program. For more

  information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

  Our Values:

  We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

  Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

  We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

  Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

  We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

  Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

  We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

  ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

  THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

  Toll Free Applicant Technical Support

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

• This information is available to me and I have read this information.

• I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

  02

  If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

  04

  Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

• Yes

• No

  05

  How do you meet the minimum qualifications for this position?

  06

  Please indicate which experience in the work experience section of your application involves working with system management and please provide a brief summary of this experience.

  07

  Please tell us about a time that you were part of a big project or change, and how did you navigate this process when it comes to documentation?

  08

  Please tell us about a time when you gave poorly delivered training, and tell me how you would have done that training differently and why?

  09

  Please tell us about the greatest challenge you have had with any digital management system. How did you overcome this challenge?

  10

  *If you did not upload a current resume your application will be incomplete. Did you upload a current resume?

• Yes

• No

  Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

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Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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