Job Description Summary Supports customers' network environments as member of Logicalis' 24x7x365 operations team, headquartered in West Chester, OH and Troy, MI. Provides support, incident management, problem management and change management for network devices and resources monitored by Logicalis Managed Services. Essential Duties and Responsibilities * Performs break/fix troubleshooting, server/software updates and feature enhancements to networking devices (firewalls, switches, ASA etc). * Works closely with external vendors such as Cisco, AT&T, Verizon, etc. in troubleshooting hardware and circuit issues. * Creates and maintains technical and process documentation for troubleshooting purposes. * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. * Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). * Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent Combination accepted. Education: * Associate's Degree in a related field. Experience / Technical Requirements * 4 years of experience in network operations center or equivalent network support team. * Experience with following network technologies: * Cisco, switch/route, ASA, IPT, UCC, UNITY * VPN Technologies * Data/Voice circuits * Load Balancer familiarity * Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk, etc). * Understanding of network monitoring tools and technologies. * Proficient use of all Microsoft Office applications. Certifications * Cisco Certified Network Associate (CCNA) * CompTIA A+ / CompTIA Network+ Other Skills and Abilities * Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency. * Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines. * Excellent customer service and interaction skills. * Outstanding verbal, written, and technical/business communication skills.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYwMTExLjEwNTA4QHVzbG9naWNhbGlzY29tcC5hcGxpdHJhay5jb20