Analyst, IT Customer Services

Job Number: 66534

Group: Magna Corporate

Division: IT India

Job Type: Permanent/Regular

Location:

Bangalore, IN

Work Style:

Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

Role Summary

The IT Support Analyst’s role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT Support Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.

Key Responsibilities

• End User Support, ensure that local IT infrastructure is operational and performing well.

• Maintain Audio/Video infrastructure and support, training to the end users.

• Stay updated on new developments and analyze reviews of, computing technologies

• Maintain quality service by enforcing organization standards

• Installation, Move, Add, Change (IMAC)

• Identify and resolve hardware and/or software issues in a timely manner

• Ensure ITGC Compliance as per Magna Standards

Knowledge and Education

• Well-versed with Windows and Linux Ubuntu Operating Systems

• Well-versed with PowerShell scripts

• Bachelor degree in Computer Science, Computer Applications, or Management Information Systems or equivalent from AICTE recognized University

• ITIL certification

• Microsoft Certification is desirable

• VDI knowledge would be an advantage

Work Experience

• 5 - 7 years of work-related experience

Key Qualifications/Requirements

• Strong customer service orientation

• Proven experience in IT Operations processes and ITIL

• Proven experience in end-user support

• Proven experience with Office365 tech support.

• Experience with setup, troubleshooting, and deployment of Windows / Linux devices

• Experience with setup, troubleshooting, and deployment of engineering software.

• Extensive knowledge of Active Directory, Group Policy, and Organizational Units

• Practical knowledge of spreadsheets, graphs, flow charts & presentations.

• Extensive experience with core software applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.

• Excellent analytical, problem-solving, and mathematical skills

• Excellent written and oral communication skills

• Excellent understanding of the organization’s goals and objectives

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Ability to conduct research into systems issues and products as required

• Ability to communicate ideas to technical and non-technical audiences

• Highly self-motivated and directed

• Experience working in a team-oriented, collaborative environment

Work Environment

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.

We offer attractive benefits (e.g. discretionary performance bonus) and a salary which is in line with market conditions depending on your skills and experience.

Regular travel: up to 10% of the time.

05--Information Technology F--Permanent/Regular